Effectiveness of The Digital Government System in Correspondence Process

Desi Fitriyana, Irma Purnamasari, Faisal Tri Ramdani

Abstract


Digital government is a form of digital technology transformation in the public sector, implemented by the National and Political Unity Agency of Bogor Regency through a digital correspondence system. This system is designed to efficiently manage the inflow and outflow of information. The innovation was initiated in response to issues such as slow correspondence processes, excessive paper usage, time inefficiency, and high costs. This study aims to examine the effectiveness of the digital government system in the correspondence process at Bakesbangpol Bogor Regency. The research method used is descriptive quantitative, with data collected through questionnaires and interviews. The sample consisted of 73 members of the public and 27 civil servants (ASN). Data analysis was conducted descriptively using effectiveness indicators based on the dimensions of bureaucracy, neoinstitutionalism, networks, and governance. The results show that the implementation of the digital government system is generally considered good. From the perspective of civil servants, effectiveness is rated very good with an average score of 4.71, while from the public, it is rated good with an average score of 3.91. However, the overall effectiveness score is still considered moderate, at 2.95. The bureaucracy dimension received the highest score from ASN, while the public rated the neoinstitutionalism dimension as the best. Conversely, the network dimension received the lowest rating from the public. This study concludes that although the digital government system has been implemented well, improvements are still needed in terms of bureaucracy and network aspects, enhancement of infrastructure, and inter-agency coordination to increase the

effectiveness of the digital correspondence system at Bakesbangpol Bogor Regency.

Full Text:

PDF

References


Aditya, I., & Ramdani, R. (2025). Implementation of Smart Government in Developing Smart Village Innovation in Gunung Putri Village. 06(01), 1–12.

Adolph, R. (2016). No Title. 2(01), 1–23.

Bakesbangpol. (n.d.). Person in Charge of Program Implementation of the National Unity and Political Agency of Bogor Regency. Bakesbangpol website.

Bogor Regency Government. (2020). Bogor Regent Regulation Number 56 of 2020 Concerning the Position, Organizational Structure, Duties and Functions, and Work Procedures of the National Unity and Political Agency (p. 22).

Devi, P., Muchsin, S., & Suyeno. (2021). Innovation of Public Service Programs Based on Digital Government (Case Study at the Religious Court in Malang City). Public Response Journal, 15(1), 32–40.

Dhofir, A. (2020). Implementation Process of Clearance In and Clearance Out and the Supervisory Function, 2011, 1–23.

Elfito, F. A., Seran, G. G., Hernawan, D., & Ramdani, F. T. (2024). Implementation of Bureaucratic Reform in the Recommendation Letter Service for Research Permits. Karimah Tauhid, 3, 7157–7166.

Encep, M., Rejeki, S. M., Purnamasari, I., Alamsyah, A., & Dinata, K. (2023). Web-Based E- Archive Information System. Karimah Tauhid, 2(5), 1298–1307.

Gustina, R., Salbiah, E., & Ramdani, F. T. (2024). Implementation of e-Government Through the Complaint and Suggestion Sharing Information System (SiBadra) on Community

Satisfaction. Karimah Tauhid, 3(4), 5131–5142.

Handayani, Y., Apriyanto, F., Hernawan, D., Tri Ramdani, F., & Wahyudin, C. (2023). Quality of E-ID Card Services Based on Service Provider Perspective. 6, 2715–2499.

Harefa, E. S., Waruwu, E., Zega, K., & Mendrofa, Y. (2024). Development of a Digital-Based Incoming and Outgoing Mail Management Information System (Simsumaker) at the Tuhemberua District Office, North Nias Regency. 2, 201–219.

Hilmy Aliy Andra Putra, Muhamad Fikri, Ali Alamsyah Kusuma Dinata, & Irma Purnamasari. (2023). Creative Strategy to Improve the Effectiveness of Digital Marketing Facilities. Karimah Tauhid, 2(4), 1238–1245.

Hudoyo, B. (2017). Chapter III Theoretical Framework (SPT). Islamic University of Indonesia,

(2000), 1–15.

Li, Z., & Meng, Q. (2023). Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China. Journal of Theoretical and Applied Electronic Commerce Research, 18(4), 2125–2141.

Mawaddah. (2017). The Role of the Municipal Police Unit in Regulating Billboards in Pekanbaru City. 11–41.

Munjin, R. A., Dewi, S. M., Study Program, Public Administration, University of Djuanda, West Java. (2024). Karimah Tauhid, 3, 1449–1455.

Salopah, Purnamasari, I., & Ramdani, F. T. (2024). Implementation of the Digital Population Identity Program at the Population and Civil Registration Office of Bogor Regency. Karimah Tauhid, 3(4), 4761–4775.

Sari, I. P., & Megawati, M. (2018). Evaluation of Organizational Culture in the Use of E-Office Applications to Support the Implementation of E-Government in the Riau Province National Unity and Political Agency. Pseudocode, 5(1), 68–79.

Schellong, A., W.G. Jahn University, & Main, F. (n.d.). Expanding the Framework for the Implementation of Technology: Abstract.

Septiany, S. R., Maksudi, B. I., & Purnamasari, I. (2017). Quality of Electronic Identity Card Services in Cisarua District, Bogor Regency. Governance Journal, 2(1), 35–44.

Suci, D. A., Tohopi, R., Tantu, R., Public Administration, State University of Gorontalo, Government Affairs, Ministry of Domestic Affairs, Electronic Services. (2024). Management of Correspondence Administration. 2.

Sugiyono. (2020). Quantitative, Qualitative and R&D Research Methodology.

Tauhid, K., Habibie, Z., Pratidina, G., & Ramdani, F. T. (2024). On the Implementation of Administration. 3(3), 4115–4125.

Zakiah, R. U., Fadhillah, D. N., Gustina, R., Ratnasari, T., Hermawan, D., & Ramdani, F. T. (2024). Collaborative Governance in Public Policy through the Instant Service Access Application of Bogor City (ASINAN BOGOR): Case Study in East Bogor District, Bogor City. Karimah Tauhid, 3(3), 3504–3511




DOI: http://dx.doi.org/10.37905/ppj.v6i2.2986

Refbacks

  • There are currently no refbacks.


This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Editorial Office of Public Policy Journal; Program Administrasi Publik Pascasarjana Universitas Negeri Gorontalo. Jendral Sudirman Street, Number 6, Gorontalo City, Gorontalo Province 96128, Indonesia. Telp. +628114390095+6281340097196 (Call/SMS/WA) E-mail: public_policy_journal@ung.ac.id

____________________________________________________________________________________________________________

INDEXING: