Implementation of Regional Retribution Policy in Special Parking Areas in Surabaya City: Case Study of Apsari Park

Mohammad Fildzayatan Ikliludin, Hanif Daffa Dwikiprastya, Davin Setya Nugraha

Abstract


This study aims to analyze the implementation of the Special Parking
Area (TKP) retribution policy in the Apsari Park area of Surabaya City based on
George Edward III's policy implementation theory, which includes
communication, resources, disposition, and bureaucratic structure. This study
uses a qualitative descriptive method. Data collection techniques were carried
out through observation, interviews, and documentation involving the Surabaya
City Transportation Agency, parking attendants, and parking service users. The
results of the study indicate that the implementation of the parking retribution
policy in the Apsari Park area has not been running optimally. In terms of
communication, public understanding of the non-cash payment system is still
limited. In terms of resources, limited supervision, human resources, and
network constraints still pose obstacles to implementation. In terms of
disposition, some parking attendants still prefer cash payments even though a
digital payment system has been implemented. Meanwhile, in terms of
bureaucratic structure, coordination and supervision between policy
implementers still need to be improved. Therefore, it is necessary to strengthen
supervision, increase human resource capacity, and optimize the digital parking
system to increase the effectiveness of the implementation of the parking
retribution policy in Surabaya City.


Full Text:

PDF

References


Abas, M., & Astuti, W. (2024). Implementasi Pelayanan Parkir Berbasis Elektronik di Kota

Semarang. Jurnal Administrasi Publik, 12(1), 45–58.

Abdul Rahman, F., Isa, R., Tantu, R. (2024). Revitalizing public service: Assessing the success of

Online Single Submission (OSS) policy at Investment and Integrated Service Office. Public

Policy Journal, 5(3), 233–247. https://doi.org/10.37905/ppj.v5i3.2669

Afandi, R. (2022). Implementasi Kebijakan Retribusi Parkir dalam Meningkatkan Pelayanan

Publik di Kota Palu. Jurnal Kebijakan dan Manajemen Publik, 10(2), 112–125.

Agustino, L. (2020). Dasar-Dasar Kebijakan Publik. Bandung: Alfabeta.

Anggara, S. (2018). Kebijakan Publik. Bandung: CV Pustaka Setia.

Bulonggodu, Y., Isa, R., & Tohopi, R. (2024). The effectiveness of public services at the Pangi

Village Office, Suwawa Timur Sub-District. Public Policy Journal, 5(1), 1–12.

https://doi.org/10.37905/ppj.v5i1.2522.

Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the

role of ICT and bureaucracy in public service delivery. Government Information

Quarterly, 32(3), 279–286. https://doi.org/10.1016/j.giq.2015.03.005

Edward III, G. C. (1980). Implementing Public Policy. Washington DC: Congressional Quarterly

Press.

Hardiansyah. (2018). Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator, dan

Implementasinya. Yogyakarta: Gava Media.

Maharani, D., & Wardana, A. (2024). Implementasi Kebijakan Retribusi Parkir di Kota

Pekanbaru. Jurnal Ilmu Administrasi Negara, 15(1), 77–89.

Marthalina, Dione, F., & Saribulan, N. (2025). Determining factors of digital public service

management implementation policy at subdistrict level in South Jakarta City. Jurnal

Manajemen Pelayanan Publik. https://jurnal.unpad.ac.id/jmpp/article/view/59855

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from

expert interviews. Government Information Quarterly, 36(4), 101385.

https://doi.org/10.1016/j.giq.2019.06.002.

Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis: A Methods

Sourcebook (3rd ed.). California: Sage Publications.

Moleong, L. J. (2019). Metodologi Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya.

Nugroho, R. (2021). Public Policy: Dinamika Kebijakan Publik, Analisis Kebijakan Publik, dan

Manajemen Politik Kebijakan Publik. Jakarta: Elex Media Komputindo.

Peraturan Daerah Kota Surabaya Nomor 7 Tahun 2023 tentang Pajak Daerah dan Retribusi

Daerah.

Peraturan Walikota Surabaya Nomor 26 Tahun 2024 tentang Pelaksanaan Retribusi Jasa

Sugiyanto, H., Apriza, T., & Sopyan, E. (2023). Implementation of digital-based public service

policy in local government: A case study of the integrated service application. Jurnal

Sosial dan Humanis Sains, 8(2).

https://jurnal.saburai.id/index.php/jshs/article/view/4291.




DOI: http://dx.doi.org/10.37905/ppj.v7i2.3355

Refbacks

  • There are currently no refbacks.


This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Editorial Office of Public Policy Journal; Program Administrasi Publik Pascasarjana Universitas Negeri Gorontalo. Jendral Sudirman Street, Number 6, Gorontalo City, Gorontalo Province 96128, Indonesia. Telp. +628114390095; +6281340097196 (Call/SMS/WA) E-mail: public_policy_journal@ung.ac.id

____________________________________________________________________________________________________________

INDEXING: